Higher Level Processing Inc

4.6 star rating Rating - based on 276 reviews & complaints
At Higher Level Processing, we live and breathe Federal student loans. We’ve the pleasure of serving over 10,000 Clients throughout our six years in business, delivering RESULTS through our expertise and easing the financial stress associated with Federal student loans.  
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Higher Level Processing Inc Categories
Educational Consultants

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Customer Reviews, Ratings & Complaints
Review Posted 4/2/2015
So far the best decision I made...
As an educator, I asked about a sometime called Teacher Forgiveness Program, through another company called American Education Something, I cannot remember their exact name… Anyway, I was told that I did not qualify and needed to continue making m... Read More »
Review Posted 2/25/2023
HLP got me out of school loan debt
HLP just got me out of school loan debt. Thought this program was a scam when I signed up 8 years ago but Mike Goulet talked me into taking a chance on the program and 8 years later and $130,000 gone...a clear, its legit program and well worth the... Read More »
Review Posted 8/1/2020
This is my 3rd year. Higher Level Processing has been helping me since 2018. They are a blessing! I would not be able to afford my student loan. With the help of HLP, not only I pay less to none monthly depending on income, but they also make sure... Read More »
Review Posted 7/14/2020
If you'd like to read my experience shared? You can Decide for yourself what kind of Experience you want
First I have to Admit, I am almost never the one to ever want to spend my time leaving reviews or comments online for almost any establishment that provides a service. So I apologize if this one review isn’t maybe done like most others around. I... Read More »
Review Posted 3/11/2020
Wonderful Student Loan Help
This all began with an Instagram Ad for HLP. I called and spoke with the wonderful Dee and the rest is blissful history...Student loans are up to date and I have no worries about this debt anymore! Today I had the wonderful pleasure of speaking wi... Read More »
Review Posted 3/10/2020
Very helpful
I have been working with HLP (formerly NSLS) and have found them very helpful and attentive to my questions. I spoke with Martin today and was glad I did. Read More »
Complaint Posted 9/18/2019
these guys call me everyday between 10 to 20 times a day. i do not have student loan, yet they don't want to remove my name from their list. i am sick and need to take care of other things, yet they keep calling and calling. i will call my congres... Read More »
Review Posted 6/21/2019
Twrrific company to work with
Higher level processing is a wonderful company to work with. They will help you get your student loan fixed. If you wanna buy anything. You need to keep it under control. Thank you mr. Reed Read More »
Review Posted 3/7/2019
Natasha Barnett
I just finished up my last pre- payment and my student loan balance due matches what I was told. Natasha has been responsive to every question and concern I’ve brought up. I have referred 6 of my friends. My new balance is shocking and I am truly... Read More »
Review Posted 3/5/2019
Peace of Mind
I am pleased to say I am enjoying peace of mind knowing that HLP is assisting me. Always available to answer questions and concerns. Read More »
Review Posted 10/11/2018
Student Loan Help
I am so glad that I found Higher Level Processing! They have helped me with my student loans and remind me when I need to resubmit paperwork. I had a specific question and Jendy Lynn Tundal helped and was very prompt and professional. She found th... Read More »
Review Posted 10/3/2018
I have Been dealing with “loan people” for years. After talking to Martin, I can honestly say I understand it more clearly than I ever have. He answered ALL my questions...he was kind...and courteous. He really helped me understand what I needed t... Read More »
Review Posted 9/24/2018
HLP is amazing to work with! Strike Alquizar was very helpful!! I really appreciate his help and I'm grateful for this program!! Read More »
Review Posted 8/31/2018
HLP is amazing! Roland Agramon was very helpful and nice! I really appreciate his help and am grateful for this program!! Read More »
Review Posted 8/27/2018
Excellent Customer Service
Going in, I was very bothered by the information I was provided concerning the changes that would occur in my account, but when I began to deal with Charity, all my anxiety and worry vanished with her calmness, patience, and ability to efficiently... Read More »
Review Posted 8/22/2018
Excellent Customer Service
I had a situation with my payments and Jendy Lynn Tupal went above and beyond to assist me. Her response was prompt and she was awesome to work with. I am grateful for all of her help. Read More »
Review Posted 8/13/2018
Customer service
I have had such a great experience with this company and have received excellent customer service from Erica Wright !! Read More »
Review Posted 8/10/2018
Excellent service
Roland Martin J. Agramon spent a few hours with me today on the phone to help correct an error from the sept of education that would have cost me 2500 over the next 12 months. He was prompt, thorough, courteous, and professional. Read More »
Review Posted 8/2/2018
Amazing Support
Higher Level Processing is an amazingly supportive company that literally impacted the quality of my life both in context (how I was perceiving my future) AND in tangible financial outcome - thank you SO much! Especially Kimberly Plat in billing -... Read More »
Review Posted 7/23/2018
hlp permanently positively affected my life
matthew thompson with hlp took the reigns after some handling issues created confusion and caused regressive action. thompson resubmitted my claim for a slightly different program that was more appropriate the one previously considered resulting i... Read More »
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Additional Business Information
Hours   Monday-Friday: 7am - 7pm (PST)<br> Saturdays: 9am – 2pm (PST) Phone   (888) 411-1919 Address   535 East.1st st. 2nd floor
Tustin, CA 92780
Website   http://www.my-hlp.com Email   info@my-hlp.com
Contact   Hugh Adams Other  
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