Complaint
Posted 4/4/2011
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1 Review
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0 Question
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35 Profile Views
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0 Answer
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Trustlinker since 04/04/11
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Review 4/4/2011
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Reserved rental car on their on-line. Great rate. Showed up to rent the car and a sign was posed at the entry advising their computer systems was down and everyone had to pay cash. No advance notice. The trade off was they would give a 5% discount... Read More »
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Complaint
Posted 3/16/2011
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1 Review
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0 Question
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37 Profile Views
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0 Answer
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Trustlinker since 03/16/11
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Review 3/16/2011
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I wish I had read these reviews before my last trip to LAX. What a complete nightmare! They took over an hour to pick me up. One of the 3 times I called them they said it was taking longer for me because they didn't have a car for me and the drive... Read More »
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Complaint
Posted 3/6/2011
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1 Review
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0 Question
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41 Profile Views
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0 Answer
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Trustlinker since 03/06/11
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Review 3/6/2011
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AVOID THIS COMPANY! We made reservations months in advance for our vacation in Los Angeles, received a confirmation from DeLuxe that very morning, and then were told when we arrived a couple hours later that they had no car for us and would do NOT... Read More »
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Review
Posted 1/15/2011
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1 Review
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0 Question
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40 Profile Views
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0 Answer
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Trustlinker since 01/15/11
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Review 1/15/2011
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This is the second time I rent from Deluxe. A year ago I rented a Chrysler cruiser and I did not have any problems at all... However, last December, I rented again and this time I was disappointed because they charged me a deposit for $500 dollars... Read More »
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Complaint
Posted 1/5/2011
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1 Review
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0 Question
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46 Profile Views
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0 Answer
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Trustlinker since 01/05/11
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Review 1/5/2011
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The absolute worst rental car agency in all of Los Angeles. I had a written confirmation in December 2010 for a vehicle at LAX and arrived to find they had no cars. I had to pay twice the amount at another agency. Deluxe refused to assist in findi... Read More »
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Complaint
Posted 1/1/2011
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1 Review
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0 Question
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35 Profile Views
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0 Answer
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Trustlinker since 01/01/11
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Review 1/1/2011
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he Most Horrifying Experience Ever.
I reserved a minivan two months before my trip to LA with four kids. My flight arrival at LAX was 10:30 PM. Called the Deluxe two days before just to make sure and was told that there is no mini van available.... Read More »
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Complaint
Posted 11/29/2010
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1 Review
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0 Question
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56 Profile Views
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0 Answer
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Trustlinker since 07/10/08
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Torrance, CA
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Review 11/29/2010
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Deluxe is continuing its history of fraud by charging 23x-30x the legal amout charged by the "State of California". They are Illegally charging VLF/CLF Vehicle Licensing Fees in excess of those enacted by the Governor in emergency legislation desi... Read More »
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Complaint
Posted 6/27/2010
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1 Review
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0 Question
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100 Profile Views
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0 Answer
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Trustlinker since 06/27/10
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North Hollywood, CA
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Review 6/27/2010
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CRIMINAL. Will never use Deluxe Rent-A-Car again. My daughter left her laptop under the seat, we returned immediately and it was GONE. The "manager" was not helpful, refused to review the security video footage and did not help in confronting the... Read More »
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Complaint
Posted 3/18/2010
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1 Review
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0 Question
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100 Profile Views
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0 Answer
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Trustlinker since 03/18/10
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NEWPORT BEACH, CA
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Review 3/18/2010
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I made a reservation from carrentals.com for a weekly rental for 206.94 plus taxes(confirmation nr LNS0034DF8) .I flew from new York to los angeles (lax)and waited for their shuttle to pick me up it took them more than an hour to send me a shuttle... Read More »
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