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Review 1/28/2010
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Warning to all I have had a terrible experience with XHELI. STAY FAR AWAY.
I ordered two heli's for my tweenagers at Christmas. They arrived on time and they were promptly wrapped and hidden till Christmas morning. When they were unwrapped neither worked. Without boring everyone with the details BOTH were non operational, never even took flight. It ruined our kids' Christmas as times were tight and it was their only substantial gift. Corresponded with XHELI via chat as it is impossible to get them on the phone and they WILL NOT call you - as I emailed and begged them to do as I had to call long distance several times on hold for over 15 minutes and never could get through.
Finally through email, I got a Return Auth, which after reading all the posts I guess I should feel fortunate. They would not send me a paid return label even though they sent me defective merchandise, so I bucked up spent over $30 to pack, ship , insure and mail to them, and then when I finally got the credit they charged me a 15% restocking fee on faulty merchandise. I questioned them on it and all I get is same policy statement, its like a robot answering questions. I understanding restocking if you change your mind, but not for faulty merchandise, now I have to chase it down with my credit card company and try to work on it that way.
I am generally very laid back, but these guys are by far the worst vendor I have ever done business with. They are non-responsive, obviously don't value customers . After all the time and heartache over the whole thing ---never so much as an apology which is free...and goes a long way.
RUN FAR and RUN FAST from XHELI
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