Brenda R.'s review of Viking River Cruises, Inc.

Viking River Cruises, Inc.

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Complaint Posted 12/14/2010
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Review 12/14/2010
Vikings Air Dept is NOT flexible or responsive to inquiries after they have your payment. For an additional $50 EACH, they will ensure that you travel with your traveling companions. Because Viking purchases a block of seats from airlines, travel times are locked in & they will fit you into their block. Do not expect your flights to be convenient. According to Viking, Chicago/Philadelphia/Minneapolis/Boston are not major international airports & they cannot coordinate direct flights. Because of this, expect to have multiple lay-overs in airports; up to 6 hours. Once overseas, do not expect any communication with the USA office. E-mails are not responded to & on board staff has their hands tied & cannot assist in addressing concerns. Additionally, they want to clear the ships out early at the end of the cruise. Expect your flight home to be in the early hours; 5AM. Meeting a 5AM flight requires you to be at the airport, & off the ship, 2 hours in advance. By doing this, Viking claims an additional day of you cruising. You, the consumer are getting a WHOLE 3 hours considered as a day of cruising. Is this the way all travel companies operate? How can that be?
 
 
 
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Additional Business Information
Hours   Open 24 hours a day. Phone   (818) 227-1234 Address   5700 Canoga Avenue Suite 200
Woodland Hills, CA 91367
Website   http://www.vikingrivercruises.com Email   joost.ouendag@vikingrivercruises.com
Contact   Joost Ouendag Other  
 
 
 
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