Chandra B.'s review of Sensa Products LLC

Sensa Products LLC

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Customer Reviews & Ratings
Complaint Posted 3/15/2012
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SENSA ???WHAT A SCAM!!!!
I ordered sensa 3/1/2012 it was delivered to my house with the package all damaged. Once I opened the product the 1st month had already been opened and it appeared to be used the plastic protective wrapper was missing. I tried to contact them on a number of occasions via phone only to be put on hold for forever, when I contacted then via web chat they would diconnect the chat before giving me the RMA number and address so finally I got the information and had to print the chat discussion off to ensure that I had the information correct because the window would dissapear witht the information. I realized that the information was not being sent to my email address and inquired about that I had inadvertently mistyped the address I asked the online representative to correct that in the files she/he typed back that they were unable to and disconnected the chat. WHAT A BUNCH OF THIEVES!!! Lastly, I returned the product within the specified time frame and still have not gotten my full refund. LOW LIFE CROOKS!! I want my refund/give me my money back!!!!!!!!!!!!
 
 
Business's response - by SENSAon 3/20/2012
Hello. We sent you a private message so we can try to assist you better and resolve your account. We are sorry that your first impression of SENSA was not the best. Everything we send out is sealed in a protective wrapper and the box is sealed as well. We can only deduce your shipment was tampered with when it left our warehouse. We apologize for the delay in assisting you and for the issues when you did get through to customer service. If you could please respond to our private message, we will try our hardest to resolve your account problems. Also, you can call Customer Service at 866-514-2554 to check on your refund.
 
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Additional Business Information
Hours   Monday - Saturday 7:00am- 4:00pm PST Phone   (866) 514-2554 Address   2301 Rosecrans Avenue Suite 1150
El Segundo, CA 90245
Website   http://www.trysensa.com Email   lryan@sensa.com
Contact   Larena Ryan Other  
 
 
 
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