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Review 12/23/2008
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The Fullerton Linder's store employee Mark was very helpful. Although it took them two weeks to deliver our furniture, we were willing to wait and were not unhappy with the service we were provided. The problem that we had was when we had to return the couch that we purchased because it did not fit in our home. When we attempted to return the couch (exchanging for another couch in the store, mind you) we were faced with nothing but problems. We were not able to go through the store directly, but instead routed to a customer service department that we had to deal with over the phone. Maryann was very helpful, but the other representatives were very rude and did not fulfill their job description. To serve customers. I spent an entire day on the phone trying to get the exchange completed and most representatives were nothing short of a nightmare to work with. When I asked to speak with a manager I was transferred to her voicemail and never received a call back from her. In short, IF you are planning on buying furniture from Linder's Furniture (which I do not suggest to anyone, even my worst enemies) please make sure that it is exactly what you want and you won't be trying to return it because you will go through the same nightmare that we have gone through.
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