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Review 9/16/2011
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I was warned to stay away from Kemp Ford by friends who had been cheated or ripped off, but I didn't listen. Boy am I sorry. I took my van in for an oil change at 9am and was told I could pick it up in an hour. I showed up two hours later and it wan't ready so I left it there. I did not receive a call until 4:45pm but what the service manager forgot to mention when he called was that they close at 5:30. I showed up at 5:45 and my van was locked inside the service lot. This is where it gets bad! I asked the sales manager to call someone so I could get my van because I would miss a very important job if I did not have my van tonight. He tried to send me away and when I politely insisted that he call someone to open the service department he began YELLING at me. At one point he even told me to come back at 9pm when he gets off work so he could fight me. I have never had an experience like this. This is the absolute worst business I have ever encountered of any type.
Do yourself a favor and stay away!
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