Steven W.'s review of Ipod Battery Depot

Ipod Battery Depot

         
Customer Reviews & Ratings
Complaint Posted 6/4/2011
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Review 6/4/2011
I ordered two 400mAh iPod Nano 2nd Gen Batteries manufactured by Ipod Battery Depot. What I received was 2 generic 350mAh "made in China" batteries. Since when is bait and switch legal? Their product detail specifically states why there product is better than the competitors - link - http://www.ipodbatterydepot.com/shopping/productdetails.asp?recordid=48 [400mAh not 350mAh - Manufactured by us not some random China manufacturer] So I buy on that detail and they send me with no prior notification their competitors inferior 350mAh "Made in China" product. When I called there sales person she stated they Sell only 400mAh batteries for 2nd Gen Ipod Nanos - I couldn't order a 350mAh battery for it if I wanted to. What's worse is the shipping invoice "in house" product numbers match the numbers on the product box and the battery itself indicating this was a deliberate send not a justifiable mix-up. They then expect me to Pay the return shipping and wait indefinitely (with promises) for a product they may never have had, Or Pay the return shipping and Pay a restocking fee to get a refund (minus shipping) on an item they bait and switched on me. Is there any recourse? Is "bait and switch" a legal business practice in today's market? Update: I filed a complaint with the BBB which assisted in a quick (before they received the returned items) total refund (items + Shipping). I'm still out the the return shipping.
 
 
 
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Additional Business Information
Hours   Phone   (888) 635-5218 Address   23785 El Toro Road Box 423
Lake Forest, CA 92630
Website   http://www.ipodbatterydepot.com Email   cliff@proaxisweb.com
Contact   Sales Manager Other  
 
 
 
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