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Post move-in experiences have me questioning my decision to buy from Intown Homes
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Upland Grove - I wanted to share my experience with this community and the builders so others can be aware and make educated decisions in purchasing their next home. My husband and I fell in love with the community here at Upland Grove and were beyond excited to move in. Samantha, their sales rep here, was beyond friendly and helpful from day one and this review should in no way reflect poorly on her. We closed on our townhouse (which had already been completely built) and moved in early March 2020. The community is still under construction, and we understood there would be growing pains along the way; however what we've experienced is a bit more than growing pains in my opinion.
1) The builder's subcontractors (plural - all of them!) do not conduct themselves with much professionalism or concern for the residents that are already here. They play loud music constantly, leave their trash everywhere, park wherever they want and do as little as possible to minimize their presence during the day. During this crazy pandemic, so many people are working from home and the subcontractors are intrusive in every way possible. And by the way, when I say they leave their trash everywhere, I'm talking about all of their trash - construction trash galore (no dumpster, so they literally just create piles of construction trash which they clear about once a month) as well as food and beverages - including beer bottles!!
2) We've already experienced two issues with the a/c unit and the warranty vendor they used didn't respond to multiple calls I made. When I finally did get someone on the phone, the lady was rude and dismissive. Did I get my a/c problems (plural) fixed? Yes. Was it an easy process? Absolutely not. In speaking with several of our neighbors, I later discovered we aren't the only ones who have had a/c problems - and with brand new construction that shouldn't be the case. Apparently, they don't use quality subcontractors and it shows.
3) Recently, we decided to invest in solar panels. The townhouse we purchased had the conduit put in for solar panel installation, however the subcontractor Intown Homes uses did not put the proper cables in to pull the wire for the solar panels. The end result? The conduit is completely useless. When we tried going through the warranty to get a cable line into the conduit, we ran into endless roadblocks including the subcontractor (L-V Electric) sending TWO non-licensed individuals to our house who didn't even speak English. The jokes on them because I speak perfect Spanish! After several discussions, they finally agreed to fix the conduit and put in a cable but when they finally showed up to do the work, they brought the wrong tools and equipment - not once, but twice. After the second time, my husband told them he'd find the right parts himself and now after finally getting the parts, the subcontractor has informed us they don't believe the problem is a warranty issue and are refusing to help us fix the problem with the conduit.
Because Google limits the # of words I can use, I'll make the rest brief.
1) Dog Park - small to begin with, now made even shorter because the builders have repurposed some of the space for new townhouses they're building; and 2) now experiencing small leaks in the garage and STILL waiting to hear back from warranty. Buyer Beware...not everything at Upland Grove is as pretty as the exterior of the townhouses would make you believe.
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