thoyd l.'s review of Funai Corporation

Funai Corporation

         
Customer Reviews & Ratings
Complaint Posted 11/18/2010
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Review 11/18/2010
I have a Magnavox Blu-Ray player that has been working just fine until this week. It refused to play one disc. I even replaced the dics with another one. Same problem. All other disc worked just great. Called costumer service and they told me to update my firmware. Problem not fixed. I tried to go to the screen that shows what version is install. This screen does not work now. Called customer services and the referred me to Administrative Support. The person I talked to there told me I had to push some buttons that clearly were not on my remote. When I tried to explain this to her, she acted like I was stupid or something. She told me that because it was not under warranty there was nothing she could do for me. I will never do any business with this company and I will tell all of my family and friends to stay away. There customer support is only run to treat customers like dirt. STAY AWAY!!!!
 
 
Business's response - by NobuyukiSon 11/19/2010
Thank you for posting the difficulties that you have been having with your unit and with the quality of service that you have received. I have found this customer's record in our system and the last agent that he spoke with did not verify the purchase date because this customer is within the one year parts warranty that accompanies the unit. I will be contacting this customer to arrange appropriate service either in one of our authorized service center or we will have it shipped to one of our factory depots for repair. The agent has been scheduled for additional coaching sessions and a training review to avoid any future issues on these points.
 
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 6:00PM Phone   (888) 290-0871 Address   19900 Van Ness Avenue
Torrance, CA 90501
Website   http://www.funaiservice.com Email   level3@funaiservice.com
Contact   Nobuyuki Shiroma Other  
 
 
 
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