Brett S.'s review of Excel Towing, Inc.

Excel Towing, Inc.

         
Customer Reviews & Ratings
Complaint Posted 1/22/2010
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Review 1/22/2010
Incident: 1/17/10 My story does not differ much from those above, parked in an unmarked space, towed and forced to pay almost $400 to re-claim my car (extra $110 because it was a holiday and they were not scheduled to be open - funny I waited there all day and they definitely looked open). . . the difference is, in the process of removing my car from the property, they did not follow proper towing procedures and my transmission was ruined. I was forced to file an insurance claim, and according to both the repair shop and my insurance, all damage was due to towing my car backwards, in park. Total Repairs $2200 Rental Car $230 Time off work $350 Insurance Deductible $250 Tow $400 I was told my three different people in the Excel office that Jason (the owner) would call me back, but it has been a week and I still have yet to hear. I know he knows about the determination, the repair shop called him to let him know. But, still. . . nothing. . . The saddest part, I wasn't even that upset about getting towed, all I wanted was for my car to work the same way it did BEFORE they towed it and to not have people lie about what actually happened.
 
 
 
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Additional Business Information
Hours   Phone   (909) 944-5662 Address   9495 Ninth Street, Suite G
Rancho Cucamonga, CA 91730
Website   Email  
Contact   Jason McGraw Other  
 
 
 
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