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Review 7/11/2011
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I was rather anxious about buying something like a scooter online. It's not only a large purchase financially, but it's large physically. I was worried if something went wrong once I uncrated it and did the minor assembly required, I might have trouble sending it back to the company. I did a major amount of research on Evo as well as other scooter companies. There were negative reviews on this site, but frankly, they sounded like either angryj flames or possibly predatory posts placed by rival companies. What convinced me to go with Evo was both the replies from the manaqer to the negative posts on this site and also the fact that Evo has a Better Business Bureau icon on it's website. I checked the BBB site and saw that there had been 61 negative claims against Evo. But significantly, the BBB said that all negative claims had been resolved favorably by the company except one or two that Evo had taken all reasonable steps to resolve. From what I can tell, Evo experienced a period of growing pains when it first started up but has really made an effort to improve customer service and satisfaction. My scooter arrived in an undamaged cardboard crate and inside a sturdy steel frame inside the crate. Assembly required was minor, and the front wheel was attached contrary to what the Evo site said to expect. I had a bit of trouble with the first start, but I hadn't noticed the owner's manual that was among the other paperwork (duh). Once I read how to start it, the scooter started right up. The MSO paperwork hasn't arrived yet, but I just sent the necessary email with the VIN yesterday. All in all, I'm quite pleased and relieved with my purchase. My son is envious and already considering buying his own scooter at some point.
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