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Review 10/27/2008
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I have requested for the owner, to call numerous times, but the new lady working at the storage unit leaves a lot to be desired as a working professional. I am renting unit F134 and have been for about 2years. I fell behind one payment about 1 ½ years ago have not able to catch up. I did keep in contact with the previous managers and was told as long as I did not fall more than one month behind that would be okay. I have paid every month since then. I am now getting late fees, preliminary notice fees and my balance keeps going up. I have tried talking to the new manager, but was told she is boss and the previous arrangements do not matter to her. My balance two weeks ago was listed as $129.00, I made a $50.00 payment and today my balance is $135.00 and a lock was put on my unit. I tried to call the manager today to see about getting some things out for Savannah (we were surprised the unit was locked), she yelled at me, said the inventory in the unit is being sold and hung up on me. I am baffled that the unit is locked when I kept my end of the agreement with the company.
The owner has not contacted me once since this whole situation started. On 9/23, his son, John, called. John stated he did not understand why my 9/8 payment was not applied, he stated their working policy is to lock the unit after you are 2 mos behind, he sad he was sorry, the lock should have been removed when my 9/8 payment was made. This is the time frame I was trying to close my account by having my payment and deposit applied and pay the $20 difference, but I was not allowed, by the company, to close my account and retrieve my belongings. I do not want to be a customer, but the unit remains locked and I continue to be billed.
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