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Review 12/21/2010
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ARC & USA Appliance Repair
6048 Hazeltine Ave. Van Nuys, CA 91401
310-478-1497 323-874-8310 661-257-3690
818-989-4108 805-374-8860 626-799-5679
Above info is for reference.
Called and they came out. Quoted $580 for refrigerator repair. We say too much and pay them their $35 service fee. They call back and say they can use generic non GE part with same warranty as OE. They say between $380-$420. My wife says we can do $380 they say well it's going to be $420... ok but that includes the the $35 already paid right? "Yes it does" ok go ahead with repair. Guy comes back out and installs a motherboard, fridge fires up all is good. My wife had left a pre-written check for the agreed upon amount and Vlad the tech says he needs more money. So my son writes out another check from his account for another $35. I get home and get the story. Next morning Ross (Robert... he told me his name is Robert after having several conversations with my wife using the name Ross) tells me that not only is my wife wrong about the price but that she is a liar. I paused at his words and he said "that's right, I'm calling your wife a liar" It's not about the $35. That's not going to make or break us. It's about the lack of respect and customer service. Vlad the tech hardly spoke English and both my adult sons were intimidated by him when they did not understand him. His tone grew louder and facial expressions changed in frustration because they could not understand him. Ross (Robert) was indignant and condescending. Did not even try to work a resolution. "Your wife is a liar and I am NOT going to give you a $35 discount." Well ,I'm not going to give you any more business and I will make it a point to tell everyone how ARC & USA Appliance conducts business. DO NOT USE!!!
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