Jesse G.'s review of Zotac USA, Inc

Zotac USA, Inc

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Complaint Posted 4/11/2010
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Review 4/11/2010
Terrible! Their website doesn't say what OS their motherboards support. I use linux and they refused to help me with my problems. I thought it was a software problem at first so I tried to fix it myself, but I later bought a copy of Windows and found it was a hardware problem since windows was having the same problems. Since they had refused to help me it was too late to return to the store and they refuse to give me a refund! They offered to send me another board and I could sell it. I tried really hard for them to give me a refund, but this was the best they could do. I can't sell the board because nobody wants to buy Zotac because they're a terrible company! When I log on to their website it detects I am from Canada and asks if I want to be forwarded to their regional site - which I said yes to. When I phone their technical support on the Canadian regional site they say they only support USA! When I phoned I got everything I said echoed back to me very loudly and I could hear them sending IMs really loud as well! Their support staff are very rude. I would send them info about my testing and they would just send back "thanks for the info". After a few emails I had to demand an RMA number. I don't think they would have done anything if I hadn't demanded an RMA number. AVOID ZOTAC AT ALL COSTS. Now I guess because I'm such a nuisance they won't answer my emails or answer my phone calls.
Business's response - on 4/22/2010
Dear Mr. Gooch, ZOTAC Technical Support does not provide complete support of Linux OS due to the number of different variations available. There are a number of web forums and 3rd party websites available for installing and troubleshooting your open source software. In addition, the instruction manual clearly states: "The motherboard supports Windows XP and is Vista-capable." ZOTAC Technical Support is for both United States and Canada, and I apologize if this information was incorrectly relayed to you. The website supports North America (including Canada) and Latin America. ZOTAC cannot be accountable for store return policies. In addition, as stated clearly in our warranty policy, ZOTAC does not offer refunds. Once you have determined it was a hardware issue, you could have Request a RMA on our website. ZOTAC accepted your RMA and graciously upgraded your board to a ZOTAC X58SLI-A-E, which retails for double the value of your original motherboard. Despite making a special exception for you with this upgrade, you continued to demand for a refund by harassing our customer service, sales, and marketing departments via phone, email, support ticket, and forum using profane-laden language. No employee here at ZOTAC is deliberately ignoring your emails or your phone calls and you continue to have access to ZOTAC forums. I am unsure of what further action you are requesting from our company. ZOTAC does not offer refunds and we have fulfilled and gone beyond our obligation by upgrading your board.
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Additional Business Information
Hours   Monday-Friday 9am-6pm PST Phone   (909) 594-4300 Address   17921 Rowland Street
City of Industry, CA 91748
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