ALEX T.'s review of Weststar Relocation

Weststar Relocation

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Complaint Posted 2/19/2024
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WARNING: THIEVES EMPLOYED. STAY AWAY FROM THIS COMPANY. Their employees will go through your belongings and keep anything valuable if left unattended. We would never have used WestStar Relocation for our move if we'd known in advance, based on reviews and the fact that others have reported theft by West Star employees are earlier reviews). Regrettably, we found out after the fact. Similar to others, we contacted International Van Lines (IVL), a company based in Florida with good reviews to execute our move due to the nature of our belongings (antique furniture, paintings, etc). To our surprise, on the day of our move, IVL subcontracted the job to a local company without our prior knowledge or consent. West Star's crew, though asked only to put hanging clothes from the closets into wardrobe boxes, went into and searched through bags and backpacks in the closets and removed several collectible coins from the bottom of one. When contacted, West Star staff promised to conduct an internal investigation and stated they would contact us. A month later we've heard nothing from them. A police report classified the incident as Grand Theft, and a report has been made to the Better Business Bureau. The company is unethical, untrustworthy and unresponsive. Shame on IVL for subcontracting with West Star, who they know by past report to have employees that steal, to continue to send them to unsuspecting client's homes, thereby aiding and abetting their crimes.
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Additional Business Information
Hours   We're always on the move! Phone   (818) 609-0055 Address   7657 Winnetka Avenue, Suite 500
Winnetka, CA 91324
Website Email
Contact   Sam Burton Other  
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