Laureen K.'s review of Total Body Experts

Total Body Experts

Customer Reviews & Ratings
Review Posted 1/22/2021
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Great product, great service, written instruction pamphlet (not for the novice)
I purchased a Schwinn AC Performance Cycle and Echelon 2 console from Total Body Experts and Studio Cycles in late November. I worked with Jason who was very knowledgeable and answered all my many questions about which product suited my needs, warranty and service, and delivery. The bike arrived first followed by the accessories (mat, console, media holder etc.). Assembly was more lengthy than anticipated in part because the written instructions are not as clear as they might be -- perhaps written for fitness studio techs rather than individuals. Fortunately, the company has several YouTube videos that are more clear. The same is true for the Echelon console. I did experience some whining noises and once I communicated, the company responded promptly with both some technical experts to provide advice/trouble shooting online and ultimately a service visit. The technician was able to thoroughly inspect the bike and identify the problems and make adjustments (one issue was due to misunderstanding the console instructions, the other was an alignment issue that sometimes occurs as a result of transport). It's now been more than a month and I'm delighted with the bike and console and reassured to know that if a problem arises, the company will take care of it. My only recommendation would be to include references to the latest instruction videos along with the bike and console.
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Hours   Customer Service Open Monday-Friday 9am to 5pm PST Phone   (866) 203-5770 Address   12909 Cerise Ave
Hawthorne, CA 90250
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