Customer Reviews & Ratings
Complaint Posted 12/8/2020
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Merchant One withheld $20,000 in credit card transactions
Merchant One withheld 20,000$ in credit card transactions from one of our small businesses without any explanation. They then turned off the terminal and threatened to keep our funds for 180 days because there was a error on the p.o.s systems they sent us. We paid 1400$ for the terminal and they will not give us a refund for a 3 month old system. Their platform also raised their fees, has hidden fees, contract cancellation fees and monthly fees for apps you download.
We called the company for a week straight and kept getting transfered to different depts concerning the $20,000 and they all blamed each other with no intention of releasing our funds. Run from this company, they put small businesses out of business!! Please contact the BBB or attorney general if you have issues with this company. They need to be shut down, they are CROOKS! We have hired a law firm to pursue all of our finances. Please read all their negative reviews and save yourself the trouble!
 
 
 
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Additional Business Information
Hours   Phone   (305) 534-1666 Address   524 Arthur Godfrey Road, Suite 300
Miami Beach, FL 33140
Website   http://www.merchantone.com Email   joseph@merchantone.com
Contact   Joseph Saka Other  
 
 
 
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