Chris H.'s review of CyberDefender


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Complaint Posted 3/31/2012
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Did everyone just happen to get Chris Quinn?
I would agree with most people about the initial contact with MyCleanPc ( Owned by Cyberdefender). Once they received my money ($597 for 3 yrs.) it was difficult to get a tecnician on my computer. The cleaner only works on the registry. I don't question the tecnicians knowledge. I watched my computer screen as they logged on. All they did was reboot my computer and leave me a message that they did not experience the bluescreens, monitor just blaanking and the computer would not boot, just sit there and beep. After 3 mos. of being assured they could fix my errors, my computer has completely crashed. It may just be my experience, but I would proceed very cautiously with this. See how 1 yr. goes, because I commited to 3 yrs @$597 and they do not want to refund my money. I was told at the begining that it is an annual subscription. After the 3 mos., I was told that they would have to review technician time, etc. and that I had exceeded the time line to get a refund. I asked to speak with a supervisor directly , for whom supposedly made the decision. I was informed that that's not protocol and refused to give me a name or employee number. I was also informed over and over, that they could'nt help as long as I was angry. Yeah, it's my fault they just "robbed" me of $597. In closing, how come everyone that wrote a response used Chris Quinn? It seems fishy to me.
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Hours   Monday - Friday, 5:00 AM - 10:00 PM PST, Saturday & Sunday, 6:00 am - 6:00 pm PST Phone   (213) 689-8631 Address   617 West 7th Street Suite 1000
Los Angeles, CA 90017
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