Nic R.'s review of Brea Roofing

Brea Roofing

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Customer Reviews & Ratings
Complaint Posted 8/3/2021
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Do NOT Use
Sorry for the long post, but something needed to be said. If anyone is looking for a roofing company my I suggest you NOT use Brea Roofing.  If you want a good, honest roofing company I suggest using OC Roofing.  We were quoted $750 for the repair  of 30-40 broken roof tiles.  We were also told that work would start in early May.  The job was done in about 2 hours and it was finally completed the last week of July.  We had to keep reminding them that we needed them to do the work.  Why I stuck with this company I'll never fully understand,  but it did turn out to be a huge mistake.  After receiving several quotes, we went with Brea Roofing because they were a small, family owned business and were well received in the community.  I'm not sure if they're always this dishonest or if they're trying to recover from this pandemic by scamming customers, but I feel sick having been taken advantage of in this way.  My complaint is that they quoted us $750 to repair 30-40 roof tiles,  but once they finished the job they charged us over $1500.  They claimed that the quote stated that the $750 was only for "roof maintenance" and 5 tiles.   I have text messages that stated that they were replacing 30-40 roof tiles and that was the quoted price.  We were given a quote from another roofer, OC Roofing Company,  that stated we had 70 broken roof tiles and the charge would be $1800 to fix the tiles.   So basically,  we ended up paying over $1500 for half the work. Bait and switch is a really crummy way of doing business. When I voiced my displeasure they acted as if nothing was wrong with that way of doing business and kept saying that they have been in business for over 34 years and my tiny little issue was of no concern to them.  Bad customer service if you ask me.  In the end, all I can do is warn you about this company.  I'm not one to complain about a business,  but this seems egregious.  I would have hoped that they would honor their original quote of $750 for the 30 tiles they replaced (which looked like previously used tiles,  might I add), but they laughed me off instead.  My advice,  do NOT use Brea Roofing unless you have money and months to waste.
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Additional Business Information
Hours   Monday - Friday 9:00 a.m. - 5:00 p.m. Evening & weekends by appointment Phone   (714) 879-1588 Address   171 Gemini Avenue
Brea, CA 92821
Website Email
Contact   Daniel Shirley Other  
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