Ken w.'s review of Activision Publishing, Inc

Activision Publishing, Inc

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Complaint Posted 12/19/2010
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Review 12/19/2010
On November 20th I Visited the Military exchange to Grab something to keep me entertained, seeing I am Stationed overseas. well I grabbed a copy of Call of duty modern Warfare 2 slapped the DVD into my pc and wow. steam tells me I am not allowed to purchase this game in my area. I am thinking to myself ok Activision should inform the Military exchanges that service members keeping there business safe are not allowed to purchase the items from the company and should send them back. well I contact steam on the 22nd of November. 2 days later on the 24th I get a reply telling me to contact Activision. so on the 26th I contacted activision and the customer service for them is truly handled by the lowest Bidder. they give you 48 hours to answer any of the Web reply from them to you but and get this, It takes them Weeks to answer you if at all. See the below edited web conversation (edited to protect location information and names). Question Reference #101126-001001 Subject: I bought the Game ON DVD Call of Duty Modern Warfare from my local Military e... Product: PC Call of Duty: Modern Warfare 2 Submitted: 11/26/2010 04:22 PM Last Updated: 12/17/2010 04:04 PM Status: Updated ****Customer (Ken) 11/26/2010 04:24 PM Call Of Duty Modern warfare 2 (two) I forgot to add the 2 to my original question**** ****Customer (Ken) 11/26/2010 04:26 PM also would like to add Steam does not allow me to register the CD KEY or install the product.**** ****Customer (Ken) 11/26/2010 04:30 PM Subject cannot register the DVD I bought from STORE Category CD Key Questions > Country and territory restricted Product Call of Duty Modern Warfare 2**** ----Response (Thien Nguyen) 11/26/2010 07:41 PM Hello and thank you for contacting Activision Technical Support, Please take a digital scan or a digital photocopy of your dated proof of purchase for the game along with your key code and send it in to us through our support website. In addition, please provide to us your: Full Name Full Mailing Address Contact Number ---- ****Customer (Ken) 11/27/2010 06:11 AM this is what I have available, you did ask for proof of purchase but seeing how I move around allot I do not normally keep receipts for any length of time, I do hope that will not be a issue because as you can see the key code is not yet been activated .**** ****Customer (Ken) 11/27/2010 06:18 AM Full name : Ken bought the *************** (Redacted) Exchange.**** ****Customer (Ken) 11/29/2010 12:45 AM Address I gave him all the asked for information except proof of purchase**** ****Customer (Ken) 11/30/2010 12:55 AM Still awaiting reply from Support rep**** ****Customer (Ken) 12/01/2010 12:31 AM Still waiting since 26 November for additional response, Customer (Ken) 12/03/2010 12:17 AM still waiting since the 26th of November for a answer**** ---- Response (Jon An) 12/07/2010 12:13 PM To link your account with the US version of the game we will need your Steam user ID and the email associated with your Steam account.---- ****Customer (Ken) 12/08/2010 12:11 AM we will need your Steam user ID and the email associated with your Steam account.**** Discussion Thread ****Customer (Ken) 12/17/2010 04:04 PM waiting on reply**** ---I answered the company with all the information. But as of 12/19/2010 not a whisper.---
 
 
 
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Additional Business Information
Hours   Phone   (310) 255-2000 Address   3100 Ocean Park Blvd.
Santa Monica, CA 90405
Website   http://www.activision.com Email   Philip.Terzian@activision.com
Contact   Phil Terzian Other  
 
 
 
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