Z S.'s review of AccuPOS

AccuPOS

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Complaint Posted 1/20/2011
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Review 1/20/2011
We were looking for a low-cost POS that could handle the volume of a $500-750K/year restaurant.

AccuPOS doesn't offer custom setup - even if you buy the hardware from them. We had ordered two computers from them - they sent pre-imaged machines with the exact same network name - a big no-no for setup within a Windows network. This simple mistake cost hours of troubleshooting/debuging on our part.

The marketing hook they use is the seamless integration with QB. It's not that big of a deal. A POS is only as good as the support you get from the company behind it on an on-going, timely basis.

They offer NO release notes for their software updates- i.e. they are not upfront about the bugs that are in their current software. Every piece of software has bugs/defects in it. The best companies disclose what each new release fixes or addresses. AccuPos does not follow this practice.

My experience has been that the POS works when we are slow, but whenever we have a rush, i.e. both POS stations are being used at the same time - critical choke points in the POS software/system create operational problems that impact my customer's experience - ie. very slow tab/ticket printing, credit card processing stops, etc.

My advice, pay for a more expensive POS from a reputable, local POS service company - or - find a free open-source POS and have a tech-savvy person put it together and handle the support- you'll have alot less stress and a much more 'positive attitude'.
 
 
 
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Additional Business Information
Hours   Phone   (800) 906-5010 Address   1990 Westwood Blvd Suite 265
Los Angeles, CA 90025
Website   http://www.accupos.com Email   zions@accupos.com
Contact   Zion Shina Other  
 
 
 
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