Dinesh Kumar D.'s review of

 
Preferred Members
LatinOFare
0 miles
AirTkt
2.0 star rating 0 miles
CheapFareGuru
5.0 star rating 0 miles
Eros Tours & Travel, Inc.
3.4 star rating 0 miles
         
Customer Reviews & Ratings
Complaint Posted 4/14/2016
. 1
. 0
Completely Disappointing. DO NOT use VAYAMA
I have called customer service to make some corrections in my name. First time when I called from US (time 8PM) and I got information that the name changing team will be available only after 2PM and asked me call back. I waited till 2am US time and called them up. Surprise!!! team again told me to call after 4:30PM as only then name changing team will be available. No other option provided. As there was no alternative, I had called them again at 5am US time and luckily name changing team was available. After a LONG LONG wait (25-30 mins) on the phone they finally said that they need to contact airline service before they can confirm. And there is no guarantee also provided what would happen. Even if airline accepts, these people will charge me around $150 for name change and also I have to pay the difference as per the new ticket cost. Apart from that, they gave a nice advice to cancel my ticket which will charge me $175 and book the ticket AGAIN. My only question is: why couldnt I get this answer on my first call itself!! Now the ticket prices are hiked by $200 within this customer service time. Finally I had to cancel my ticket (bearing huge cancellation charges) and gone to another website. The way the service was offered and the concern to the customers is very very less. I have used a lot of services but this is the worst among all. Totally disappointed.
 
 
 
Was this review helpful? (1)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   Address  
Website   Email  
Contact   Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.