Marina C.'s review of

 
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Complaint Posted 5/13/2015
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worst experience ever!!! stay away from these idiots!
I have purchased airplane ticket through Kayak but was redirected to Vayama website. I have received itinerary right away so it didn’t even cross my mind something could go wrong. I have received a phone call after 5 days from Vayama representative that my credit card has been cancelled because of what my ticket was actually not purchased. They have offered me on the phone to use another credit card, just the price would be much higher now. Only after getting into argument of why nobody has contacted me right away to let me know that my credit card has been cancelled and that it is their fault that the price went up at this moment they have agreed to repurchase my ticket for the same price. To be honest I wanted to buy the ticket from some other agency right away since I couldn’t believe that nobody would let me know for days that my credit card was cancelled, but they have already charged on my credit card part of the ticket and travel insurance which they have told me I can not get refund for because of which I have decided to repurchase the same ticket through Vayama. On the day of my travel, my mother has called me that she just saw my ticket and that they have changed my flights for coming back and asked me if they have contacted me. She saw that my ticket was changed because she works for one of the airlines companies. Nobody from Vayama has contacted me to let me know. They have also changed it for a flight coming back in evening and I had to be back on that day in early afternoon. Because of that I have called Vayama to ask to change that flight. To make this story short because it is very long. I have called Vayama for days to change that flight, even though they told me right away that it is not a problem and have let me choose which flight I would like, it took them 2 full weeks to reissue the new itinerary. I have been calling them from Europe every single day and every day they have told me to be patient and that they will send me itinerary in the next 24 hours. I felt like a complete fool!!! They have been telling me the same thing every day like I am stupid until last day I started yelling on them and requested to speak with a manager. After that they have send me the new itinerary next day. Few days after, when I finally though I have my ticket my mother has checked in the system and has seen that I have reservation on 2 flights from the same city one at 7.40 and one at 8.45 but my ticket was only for 8.45 and I have requested 7.40 flight. With 8.45 flight I could not make it to my connection flight at 11.20 since I was traveling with infant. As soon as I found that out I have contacted Vayama and they were first convincing me that that is not their fault that I have to fix the problem through Brussels Airlines, Lufthansa or Croatia Airlines. I have contacted all 3 companies and they have all told me that they can not change it since agent from Vayama made that reservation wrong. You can not even imagine my frustration at that point already. If I would not make it to my connection flight I would have to wait with infant all day on the connecting airport. I have talked with Vayama again every day and even though after few days they have promised me they would fix it, every day I was calling they were telling me to be patient and that they will change it in the next 24h, even though I was yelling every day now because my flight was in few days I knew they were just waiting for the day of my flight and to get rid of me. This mistake with booking wrong flight was Vayama mistake, but they did not want to change my ticket it, since they would be charged for changing the ticket. Because of that they were making a fool out of me every single day with stalling me. My whole trip was ruined from begging to the end because of Vayama, every night after my baby would fall asleep I would be on the phone with Vayama. Not to even mention the cost of those phone calls from Europe. And btw they did not change my ticket on the end. Worst experience of my life with traveling and I am traveling all the time and have never ever encounter with company that is so unprofessional, slow and completely inefficient. I would never book anything with them ever again! Stay away from this idots!!!
 
 
 
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