RONALD S.'s review of Sovereign Lending Group

Sovereign Lending Group

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Customer Reviews & Ratings
Complaint Posted 2/10/2021
. 1
. 0
Charged my credit card, has not processed my loan. Cannot get a response.
I initiated a mortgage refinance with Sovereign Lending Group on 10/24/2020 after seeing a commercial on TV advertising their mortgage rates. I completed the application process and uploaded all of the required documents to the loan originator by 10/26/2020. The refinance progressed as expected and I was notified on 12/15/2020 over the phone by the loan processor that the mortgage refinance would close between 12/16/2020 and 12/23/2020. On 12/15/2020 I reviewed the closing statement and discovered an error in the origination points. The error amounted to an overcharge of over $1,500. After raising issue with the loan processor, I have not been able to get a response in regard to my refinance in over 6 weeks. I have reached out over 15 times via phone and email to the loan officer, loan processor, and a sales manager but have not received a resolution. I am lucky in that this was a refinance and Sovereign Lending Group did not prevent me from moving into a new home. I have a high credit score, have not had any lapse or change in employment, and was only refinancing half of the market value of the property…
 
 
 
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Additional Business Information
Hours   7:30- 7:30 Monday thru Friday Phone   (800) 817-0201 Address   3540 Howard Way #200
Costa Mesa, CA 92626
Website   http://www.slgmortgage.com Email   dholtz@slgmortgage.com
Contact   Dan Holtz Other  
 
 
 
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