Tacy M.'s review of Accord Appliance Repair

Accord Appliance Repair

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Complaint Posted 12/19/2011
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Terrible Service
This has to be one of the worst appliance repair companies I have ever had to deal with!! This was the company that my home warranty service said I needed to use, to fix my Wolfe ovens. Funny, they are not even a Wolf Authorized Repair Company. Took me 3 days to get a service technician out, and then he shows up after 6:00 pm at night!! The service tech asked me if I had the wiring diagram for my oven! Funny, I thought you were the repair company, not me!!! He wasn't sure really what the problem was, but he would go back to the "Office" (the company address of record is a residential home) and research and order parts, and they would get back to me on a time frame, mind you it is 7 days before Christmas!! I still have not heard a word, and when I call their number, all I get is the voice recording. This company is a joke, and I reported them to my Home Warranty Company as well. DO NOT USE THEM FOR ANYTHING
 
 
Business's response - by Accord Applianceon 12/20/2011
Hello. My name is Natasha and I am the office manager here at accord appliance. I am very sorry for any inconvenience that this has caused you and that you are not satisfied with the service. We do service Wolf appliance brand but, we are not "authorized" by wolf, meaning that we do not order parts from wolf but from a manufacturer. Your warranty provider knows that we are not authorized and it is there decision which company they send out to do there repairs. I apologize for the technician showing up after 6PM. Our latest appointment is between 3-6 but sometimes, technicians do run behind due to being held behind at an appointment or because it is the week before christmas and all of our technicians have more calls then usual but, are doing there best to service the customers in a timely manner. As far as the wiring diagram for your oven, they ask the customers for there manuals usually to refer to when doing a repair to insure that they are doing everything correctly. Every appliance is wired differently therefore, they need something to refer too and if a customer can not supply that the technician will typically bring it in with them by pulling it from the internet when he comes to install parts into your unit. Our office closes at 5PM monday-friday so, if you are calling after normal business hours then you will get our voicemail. If you are calling the number that you were called from to set an appointment then you are calling the wrong phone number. That line is only used to make outgoing calls. If you need to reach us, our phone number is (951) 308-6686. We do have an office, and it is located in a building in Temecula, CA. Our business address is 41636 N Enterprise Cir, Unit B, Temecula, CA, 92590. The address that you are speaking of is our mailing address, not business location. If the technician is ordering parts for your appliance that means that he has found the problem and is taking the next step in repairing your appliance. If you have any questions,
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm
Saturday 8:00am - 3:00pm
Closed Sundays
Phone   (951) 308-6686 Address   41636 Enterprise Circle North Suite B
Temecula, CA 92590
Website   http://www.accordappliance.com Email   service@accordappliance.com
Contact   Jessica Bayardo Other  
 
 
 
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