Stacy J.'s review of About The Children

About The Children

 
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Complaint Posted 12/5/2013
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DO NOT TRUST 'ABOUT THE CHILDREN'
I paid this company $740 for custody documents that were not acceptable and are not fair on my behalf due to many issues that were pointed out by a judge at the Olathe, Kansas Courthouse. The judge made comments such as: did you prepare these documents
yourself, I hope you didn’t pay too much for them, it looks like they were just thrown together and that one paragraph mentioned two different requests, in which were the complete opposite. He also handed me a Johnson County Bar Association Limited Scope List
and said one of these would have don’t these same documents correctly for $100. Out of the goodness of this judge’s heart, he then wrote up an Ex Parte Temporary Order and explained that it would be best if the father and I both attended a parenting class
that could help us work this out before it gets to the courts. I did not pay this judge to type these documents; I paid, trusted and expected ‘About the Children’ to correctly type up court documents. I was ensured several times that an actual attorney typed
these documents and are well educated. I spoke with a gentleman named Tom at ‘About the Children’ and explained the situation and he told me that he would see what he could do about getting me a refund. I had sent a letter by email on November 23, 2013 and
a letter by mail on November 27, 2013 requesting that I get a complete refund of $740 and that my membership be canceled immediately but today on December 4, 2013, I check my bank account and they deducted $24.99 from my account. Since I had not got a response
from ‘About the Children’ since I sent the letter by email and mail and I got an unauthorized transaction deducted from my account I called to discuss this issue. I did get a call back from a man named Eric and he told me that Tom passed away on Monday December
2nd and he wouldn’t have said that I’d get a refund. He told me several times that he wouldn’t refund my money because I accepted and approved the finalized documents. What this company could do to make this right? Refund my $740 because they know I got 'let
go' from my job in October of this year and am fighting for the best interest of my son!
 
 
Business's response - by R.E.T.on 2/17/2014
It is SO easy to complain over the internet… ======= Here is a promise from the Owner of ATC (and some information about our organization): ======= ===== Affiliated with the BBB for over 10 years, we have helped over 60,000 families, and currently have over 6,000 active members! ======= With no complaints categorized as “serious” - all complaints have been addressed and resolved… With that said, rather than attempting to defend our business, we offer the following promise:=== Mistakes or misunderstandings may occur. We promise that we will correct any typos or redo documents when ATC is in error. And if you have a merited issue with ATC , if we are in error, we will correct it, and/or you will receive a partial or FULL REFUND - period.======= Like any business, from time to time, we run into challenging situations and/or individuals with unreasonable expectations or simply just want something for free. In any event, we want to confirm that the heart of ATC is to help you, not to add stress to an already stressful situation. ATC wants you to feel comfortable moving forward with us in helping you. ======= If there is ever a situation whereas you need personal assistance with, you may speak directly with the owner.======= R. Trevino
 
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Additional Business Information
Hours   Mon-Fri 8am-5pm PST Phone   (800) 787-4981 Address  
Website   http://www.aboutthechildren.org Email   atcllc2@verizon.net
Contact   Rubel Trevino Other  
 
 
 
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