Michael B.'s review of Stein Diamonds, Inc

Stein Diamonds, Inc

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Complaint Posted 4/22/2011
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Review 4/22/2011
I bought a loose diamond from Stein Diamonds over the internet and felt cheated. In their loose diamond selection they show very attractive prices and in my case shipped a diamond that was different and less valuable than the diamond I thought I bought. The diamond they sold was color E, clarity VVS1 and 1.0 carets. The diamond I received was color H, clarity VS1 and 1.09 carets. The paperwork provided by Stein confirmed the color, clarity and size. My local jeweler, Rose Jewelers in La Crosse, WI ( 136 years in business) regraded the diamond when I had it set into a ring.
When I asked about the grading difference in color it was explained by Stein as different labs have different standards. BS - maybe E-F but not E to H.

This is classic bait and switch.
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Additional Business Information
Hours   Monday -Friday 5:00 AM to 9:00 PM PST
Saturday-Sunday 6:00 AM to 6:00 PM PST
Phone   Address   606 South Olive Street Suite 2110
Los Angeles, CA 90014
Website   http://www.SteinDiamonds.com Email   mgarami@steindiamonds.com
Contact   Jacob Stein Other  
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