Hans S.'s review of La Curacao

La Curacao

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Complaint Posted 2/5/2019
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Curacao ran my credit without my authorization and issued a credit card in my name after I called to tell them I am a victim of fraud. This company ran my credit without authorization and sent me a credit card even after I had called to mention that I did not request or authorize any run. I receive a notice on my credit file back on January 17 and 19th indicating that someone had tried to run credit; I get these notices ever since I have fallen victim to identity theft. Mind you, because my credit is on fraud alert, creditors receive an alert indicating that my social is on fraud alert and to make sure and call the so called applicant before moving forward. THIS DID NOT HAPPEN. After receiving the notification, I immediately called them and they mentioned that they could do nothing due to a lack of a case number. Was confused but decided to be patient since they mentioned that no activity was present on the file anyway. A few days later, low and behold I receive a credit card issued in my name from Curacao. This means, whatever they claimed over the phone a few weeks back was a lie. I did not apply for a credit card and despite telling them that I am a victim of fraud so someone else probably attempted to open something, they didn't listen. I did a security freeze with all the credit bureaus months before this happened and it still went through despite them probably getting a message during the credit run process that I am a victim of fraud and to call me to double check that I in fact was the one who applied for the card. I call them on January 31st to tell them the same damn thing. I never requested a credit card to be issued in my name yet I have a physical card. Please ban all activity and close out my account, this conversation was repeated literally to 10 different people as they bounced my issue around to all their colleagues. They finally say that they will review the issue and call me back the next day, Friday February 1, 2019. I wait, and no call, no email, no update. I call back February 4, 2019 to check on the status of my case and they say it takes 24 to 72 hours BUT that someone will call me tomorrow, February 5, 2019 and I have not heard a peep from this company. I had the same fraudulent card issuance with a different company at the same time and they addressed my issue immediately as it was a fraud case. CURACAO on the other hand takes their precious time despite me indicating that someone is using my name and social to open an account. What do I do to get these people to listen and close my account? This is outrageous. Please close my account! It shouldn't take this long.
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Additional Business Information
Hours   Monday To Friday: 10:00 - 21:00 hours Saturday & Sunday: 10:00 - 20:00 hours Phone   (213) 427-7477 Address   1605 West Olympic Blvd., 6th Floor
Los Angeles, CA 90015
Website   http://www.lacuracao.com Email   arcyv@lacuracao.com
Contact   Arcy Valencia Other  
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