Rob B.'s review of Total Body Experts

Total Body Experts

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Customer Reviews & Ratings
Complaint Posted 1/29/2019
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Very poor customer service
I feel that a lot of these reviews are fake or am I the only who had issues? 1st I will say that the spin bike I ordered was a great bike, BUT it took almost two months to receive it. I ordered the bike on 11/28/2018 for a Christmas gift, I did not receive it till 01/15/2019. I call TBE on 12/18/2018, they told me that it was scheduled to be shipped on 12/21/2018, nope that didn’t happen, so I called them again on12/27/2018, still waiting to be shipped, I asked to speak to “Upper Management” which I have not received a call or email yet! They finally sent it out on 01/04/2019 and it still took 11 days to get to my house. I called the company because the shipping had the wrong phone, thanks again TBE, so that delayed it a week longer. I called customer service and they told me they would make it right and have their “Upper Management” contact me. They never called, but like I said the bike is great, customer service/support is poor, I am also posting this review on the BBB website.
Business's response - by Marc E.on 2/1/2019
Hi Robert, it has been a pleasure speaking with you and we are extremely sorry to hear about this, and even more sorry to disappoint a customer. We would like to do everything we can to improve the service we offer. Your feedback makes us better. Thank you!
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Additional Business Information
Hours   Customer Service Open Monday-Friday 9am to 5pm PST Phone   (866) 203-5770 Address   12909 Cerise Ave
Hawthorne, CA 90250
Website Email
Contact   Marc Erickson Other  
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