becky g.'s review of

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Complaint Posted 10/11/2017
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very poor customer service
Very bad experience! The basket that was sent to my friend for her birthday was NOTHING like what I saw when i made my purchase. I called, sent an email, had to make two follow up calls with a lot of hold time before being offered a %15 refund as well as a refund for the balloon that I ordered which was not sent. Not only did her flowers not get the WOW factor that I was going for, I was embarrassed by what was sent to her. After informing them that I was not ok with the 15% refund that was offered, the customer service agent informed me that that was the max her supervisor approved but she would take it upon herself to go up to 20%. I stated that that is still not acceptable for a basket I could have purchased from WALMART and not a professional florist, and asked to talk to the supervisor. There was nobody else available to help me and they were suppose to call me back. It has been two days now and still nothing. Poor customer service on the part of I am giving them two stars instead of one only because she did receive something...
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Hours   Internet Based. Phone   (800) 786-1178 Address   P.O. Box 4618
Mission Viejo, CA 92690
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Contact   Diane Neal Other  
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