p c.'s review of HauteLook, Inc.

HauteLook, Inc.

Customer Reviews & Ratings
Complaint Posted 2/14/2011
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Review 2/14/2011
Hautelook did not fulfill their transactions on the agreed date. Customer service claimed it was not their fault, even though I called them to confirm my deliver instructions on 2/4. It was clearly Hautelook's mistake. I understand people/companies make mistakes, but they need to fix it- not ignore it. They told me to contact another company, their supplier, expect I did not purchase from their supplier, I purchased from Hautelook. As a Hautelook customer, I should not have to deal with their suppliers. Hautelook needs to pay attention to their customer's complaint, not pass them off. I asked to speak to a manager (Emily Ramirez), who never contacted me back. They ignore all customer problems.
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Additional Business Information
Hours   Monday to Sunday - 8:30AM to 6:00PM Phone   (888) 547-8438 Address   1212 South Flower Street Floor 3
Los Angeles, CA 90015
Website   http://www.hautelook.com Email   sondra@hautelook.com; Shannon.worley@hautelook.com; Elizabeth.schlewitz@hautelook.com
Contact   Sondra Anderson Other  
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