Cambria B.'s review of Stein Diamonds, Inc

Stein Diamonds, Inc

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Complaint Posted 3/1/2011
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Review 3/1/2011
I would give ZERO stars if it were possible!! It took a week of ME calling Stein to find out the diamond I received an order confirmation for (and was charged for on my credit card) had already been sold. No e-mail, no phone call communicating this from their end. I was then offered a lesser-grade diamond for the same price. Seriously? I requested a refund, and was informed it will take 7-10 days to process. Why? It took 5 minutes to charge my card the first time. And I was then informed I would not be charged a restocking fee. I certainly hope not!! I never received anything!!!
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Additional Business Information
Hours   Monday -Friday 5:00 AM to 9:00 PM PST
Saturday-Sunday 6:00 AM to 6:00 PM PST
Phone   Address   606 South Olive Street Suite 2110
Los Angeles, CA 90014
Website Email
Contact   Jacob Stein Other  
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