James K.'s review of Air 1 Moving and Storage

Air 1 Moving and Storage

Customer Reviews & Ratings
Complaint Posted 1/31/2019
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Thieves.... literally.
I hired these guys to move some of my belongings from Los Angeles to San Jose. The only problem is they never delivered my belongings. I was told by their estimate specialist, May, delivery would likely be the next day, but could be up to the end of the week, Friday. The rates were good, that was fine with me. My move was on a Monday. The crew arrived on-time and overall they were a good crew. But before they left they could not confirm the date of delivery with their office. It was the end of the day and my daughter and I were getting hungry so I figured the crew was good so I didn't think much of it. 2 days later, I was now in San Jose and I called the company to confirm a delivery date and they were now telling me next week Monday, maybe Wednesday. This is where it started to go bad. I spoke with Lee and she said I didn't have any proof of the required delivery time frame in writing so that was too bad. I immediately thought, these guys are going to take their time steal my belongings and there was nothing I could do to stop it, they had my stuff. I spoke to May again and she was now reinforcing the lie said by Lee. I ended the call and sent a letter asking them to email me a copy of all the moving documents by the end of business and to confirm an actual delivery date. They ghosted and I still don't have my stuff. THESE GUYS LITERALLY STOLE MY BELONGINGS AND ARE REFUSING TO CONTACT ME. I literally have to fly back to Los Angeles and knock on their door to figure out what happened.
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Additional Business Information
Hours   We are available every day from 9 am to 6 pm Phone   (800) 526-6838 Address   11255 Van Owen Avenue
North Hollywood, CA 91605
Website   http://www.air1moving.com Email   nbendavid@aol.com
Contact   Nir Ben-David Other  
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