Customer Reviews & Ratings
Complaint Posted 11/2/2019
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I run an estate sale company in Michigan and used to be a jeweler. I know the value of silver in its various forms. I had a set of sterling silver (92.5% pure silver) flatware that didn't sell at our sale sent in for an offer for scrap. The company was very responsive to my request for a quote. I had about 12 pounds of sterling silver. With silver being at about $18 per ounce I was expecting a quote of about $1,600 to $1,700. The quote was speedy but the quote to me was $653. I called and asked how much silver they quoted on and at what rate the quote was based on. The rate was based on 127 ounces of sterling at $18.04 per ounce. I said that somebody forgot to add a number 1 and a comma in front of the $653 figure. They insisted the amount was correct and I insisted on having someone else look at my quote. I was put on hold for a few minutes and then they increased the quote to $1,700. I was told that they put me in the wrong column for pricing. "Wrong column for pricing"? They were expecting me to grab the 'low-ball' quote for some quick and easy money in my pocket and they would make an extra $1,000. Wrong! Perspective customers really should know what they are doing and what to expect PRIOR to sending anything in. Multiply the number of ounces of sterling silver times .925 (92.5% pure) times the going rate of silver on the spot market will give you what the sterling silver is worth. There are many companies that can provide the spot price of silver (at 100% pure). I use Who ever buys the silver must sell it (to the companies that actually use it) and make a profit (markup) to stay in business. Sell Your Gold company gave me 77% of the true scrap value of silver. I didn't want to mess around any more so I took it. I may have been able to get the silver sent back and then send it to another company for a better deal (maybe). Or repeat the process all over again trying to get the best deal but I had to move on so I took the deal. Read the reviews and know what your offer should be PRIOR to accepting any offer. It's your money. The only reason I gave this company 1 star and not zero stars for a review is that I couldn't click on zero stars.
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