david j.'s review of EuropeByAir

EuropeByAir

         
Customer Reviews & Ratings
Complaint Posted 8/12/2013
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Reserved business class but ticketed coach class
europbyair.com Aug 14/13. 2013 “ europebyair.com” Checked business fare Boston To Dublin to Malaga and finding it much lower than other websites called to check validity . FIRST ALARM BELL* the operator is NOT employed by europebyair and unable to confirm
webfares. Thinking there could be a mistake, I reverted to the website again and checked coach class fare which was lower. 2ND ALARM BELL** I booked and paid BUSINESS CLASS but received a coach class ticket ! Fortunately I printed out a copy of my on line
reservation confirmation. I've complained. The managing director a Mr Geoff Moss replied, “They do not offer nor book Business Class” . however contrarily, their website offers COACH -BUSINESS AND FIRST CLASS fares! The eticket I booked and received undisputably
states a business class reservation. Without apology for their glaring ‘error’ or is it deliberate? Instead of accepting their mistake and providing business class travel, reluctantly conveniently simply refunded the fare, cancelling the ticket, carelessly
leaving me to change travel plans. Specifically related to the transatlantic flight I’d reserved non refundable connecting flights to Boston; now useless, for which obviously they should reimburse me. They’ve deliberately avoided the issue and haven’t reimbursed
me for the $359. Loss. Aug/13-14 emails are returned as undeliverable ! Overall from my experience this company is untrustworthy and should be avoided. David
 
 
 
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Additional Business Information
Hours   Phone   (661) 424-9009 Address   16654 Soledad Canyon Road Suite 123
Canyon Country, CA 91387
Website   http://www.europebyair.com Email  
Contact   Customer Service Other  
 
 
 
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